Powerful Phrases For Dealing With Workplace Conflict: What To Say Next To Destress The Workday, Build Collaboration, And Calm Difficult Customers ENTERTAINMENT *A Financial Times Book of

*A Financial Times Book of the Year*

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Powerful Phrases For Dealing With Workplace Conflict: What To Say Next To Destress The Workday, Build Collaboration, And Calm Difficult Customers ENTERTAINMENT *A Financial Times Book ofAn essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work. In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to